MINISTRY OF HEALTH ISTANBUL PROVINCIAL HEALTH DIRECTORATE ISTANBUL DR.SIYAMI ERSEK THORACIC AND CARDIOVASCULAR
SURGERY TRAINING AND RESEARCH HOSPITAL

Patients Right


Patient Rights:

Patient Rights represent the interests of patients to be protected in their relations with healthcare professionals and institutions.Patient rights are protected by law through international conventions, constitution and legal regulations.The legal framework on patient rights in our country is drawn up with the “Patient Rights Regulation”.

Patient rights, which are expressed from common human values, are as follows:


Benefiting from Health Services:

People have the right to protect and improve their health. In order to fulfill these rights, they have the right to benefit from health services in accordance with justice and equity. It has the right to participate in the determination of the policies for the delivery of health services and to make recommendations regarding the process of the service delivery.


Rights Regarding Health Institution and Personnel
:

Patients have the right to request information about health institutions. The patient may request information about the capacity of the health institution, the general clinics and clinics, the treatments applied, the success of the treatment. The patient also has the right to recognize the healthcare staff when he will be examined and treated. According to this information, the patient can choose and change the health institution or the medical staff. It uses this right to choose and change within the limits determined by administrative regulations.


Determining the Order of Priority:

During the health service, the patient has the right to determine the order of priority and to benefit from the health service in accordance with the order. Priority can be given to patients who are in medical need, such as forensic and emergency cases.


Receiving Medical Treatment:

Any diagnosis, treatment method and procedures applied to the patient must comply with medical requirements, scientific data and legal rules. The patient cannot be treated other than medical requirements. Euthanasia cannot be applied even if the patients are in special demand, nor can the drug or harmful treatment be given to the patient. The patient has the right to obtain the necessary medical care during any medical intervention.

Getting Information:

The patient has the right to be aware of his health, illness, methods of diagnosis and treatment, how to use medications, the possibility of treatment, and the controls. Each patient can request (file summary) from the doctor who monitors and treats it, which includes information about the procedures, results of examination and diagnosis, applied treatments, the results obtained from these treatments and disease disease. In addition, he has the right to review the records kept for himself and request correction if there are errors. Patients can request an official and valid report to document their health. The patient must be given the information in an appropriate manner and in a decent manner, so that he can understand the information.


The privacy of patient Information:

Information about the patient's examination and illness cannot be requested from persons unrelated to it. The patient's right to privacy is protected. Any information that the patient provides to his doctor and health care personnel is confidential. It cannot be explained to people who have nothing to do with patient treatment, it cannot be given to the media and the patient's name cannot be written in scientific literature withoutobtaining patient approval.


Patient Approval:

Patient approval must be obtained before any medical intervention. In particular, after giving the patient satisfactory information about the risks of surgery and the possibility of treatment, the surgery is performed with the patient's consent. This approval must be obtained in writing. The patient can give up his consent and has the right to refuse and stop the treatment. Consent is required to remove organs or tissues from the patient.

Respect and get moral support

Patients have the right to respect their human values, see a smiling face and have mercy. Patients need to respect their religious beliefs and allow them to practice their worship.


Security, Visitor and Companion Accommodation:

It is the duty of the health institution to ensure the security of property, life and honor within the health institution for patients. Patients can request these rights from the administration of the institution when it comes to them. Patients are entitled to receive visitors and obtain facilities during their stay at the health institution.

Submit a complaint:

The patient has the right to make a complaint to the administrative and judicial authorities if he is damaged by the health service he received or he thinks he is treated unfairly.

Rights of underage patients / Moyes:

Applications relating to patients who are not eligible to make decisions are made with their legal representative. Along with the legal representative, you should try to inform underage patients when necessary and obtain their approval. Even if the patient's legal representative refuses, the doctor does what is beneficial to his patient in the face of a threat to his life.If the decision of the legal representative is against the patient, an application is submitted to the court.In an emergency, with a threat to life and unconsciousness,the doctor performs the correct procedure for the patient, assuming the patient agrees.

How should patients exercise their rights?

First of all, as a patient, we need to know what our rights are, where they started from, and their limits. We must not forget that we have obligations within the scope of our rights.

When exercising our right, we must be careful not to violate the right of another patient or health care provider.

We must be polite, understandable, respectful and persistent when we demand our right. We must clarify our demands and expectations.

When you want to learn more about a health institution and its employees and procedures, first try to obtain information from the health institution's website, or from a unit or director of consulting or public relations.

You can get information from your doctor, pharmacist, or related nurse about your illness, what the results of the analysis mean, your treatment, how to use medications, and the likely course of your illness.

Before any medical intervention, you should ask the person concerned what to do, why, how to do it, what risks you will be exposed during this procedure, and whether there are alternative methods, and decide whether to perform the procedure accordingly.

If we see that no measures have been taken to protect patient privacy, then we should remind the staff responsible for this situation. For example, if there are people unrelated to your treatment in the examination room, if you are not comfortable with them, you can remind the doctor. You can ask your doctor or service nurse not to inform others about the diagnosis and treatment.

If you believe that the necessary respect, care and fairness does not appear to you during medical and administrative procedures, please remind you that you deserve it.

When you want to review your health records or obtain a copy, you can apply by contacting the medical secretary or director of the health institution.

If you believe that your right has been violated and that you are a victim, you must first find a solution to your problem within the institution (Patient Communication Unit, Patient Rights Office, Hospital Administration, or Senior Physician), without quarrels and fighting with the health care worker.

What should you do when you encounter a problem with a healthcare institution and employees?

When you think your right has been violated and abused, you should find a way to claim your right and treat your harm. However, do not forget that your goal here is to solve your problem, not to blame or harm the person in front of you. When you're right, avoid impudence, violence, anger, and unfair driving behaviors. When you act in this way, you can solve your problem more easily and contribute to developing solutions and quality of service by noticing the problems that this health institution faces by the relevant employees and managers.

You must clearly state the accident, time, location, person or people associated with the accident. Instead of vague, abstract and accusative expressions, choose to convey the problem you are clearly facing. Mention who testifies to the incident.

Submit your complaint by writing. Don't forget to write your name, surname, address and phone. You can get the date and number of the complaint registration and track the result with this data.

Submit your complaint to the person or units within the institution (Patient Communication Unit, Patient Rights Unit, Hospital Administration, or Senior Physician).

If the procedure related to your complaint is not satisfactory, you can apply to a higher institution (Health Directorate, Directorate, Governorate) by providing the date and number soliciting your previous complaint.